Return Policy

Milana Fashion – Return, Refund & Exchange Policy

Last updated: 10 January, 2024

Return Policy

At Milana Fashion, we want you to love what you wear. To ensure a smooth shopping experience, we request customers to carefully inspect their products in front of the delivery personnel at the time of delivery.

During inspection, please check for:

• Wrong product or wrong size

• Visible defects or damage

• Fabric issues

• Manufacturing faults

If you notice any issue, you must inform the delivery personnel immediately. You may reject the product on the spot, and we will arrange a return or exchange.

If you do not reject the product in presence of the delivery personnel, it will be considered accepted, and return/exchange may not be possible afterward (except under special conditions described below).

Wrong Product Delivered

If you receive an incorrect item (wrong size, wrong color, or a different product), you must notify us immediately. We will gladly exchange it, provided:

• The product has not been used

• Original tags, labels, and packaging are intact

• The item is in resellable condition

This ensures you get exactly what you ordered.

Refund Policy

Milana Fashion aims to make refunds simple and transparent.

Refunds Are Available In the Following Cases:

1. Delivery Failure (Our Fault):
   If your order cannot be delivered due to an issue on our end, your full payment will be refunded within 7 working days.

2. Order Cancellation at Delivery Time:
   If you choose to cancel the order at the time of delivery, you will need to pay the delivery fee, and the product must be handed back in unused, original condition.

3. Advance Payment Refunds:
   If you made an advance payment and choose to cancel before delivery, or return an eligible item, your refund will be issued within 7 working days after we receive and verify the product.

For assistance, contact our customer support team at +880 1789888065 (replace with your final number if needed).

Exchange Policy

Milana Fashion allows product exchanges under the following conditions:

✔ Eligible for Exchange If:

• The item is unused, unwashed, and in original condition

• Tags, labels, price stickers, and packaging are intact

• The request is made within the allowed time frame (typically 24–48 hours after delivery)

• The desired size or product is available in stock

✘ Not Eligible for Exchange If:

• The product is used, washed, stained, or altered

• Perfume, makeup, or wear marks are present

• Original tags and packaging are missing

• Discounted or clearance items (unless defective)

Delivery Charge for Exchange

Customers must pay the delivery charge for exchanges.
This covers the cost of sending the new item.

Right to Refuse Returns or Exchanges

Milana Fashion reserves the right to decline any return, refund, or exchange request that does not meet the conditions outlined in this policy.